Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions and ordering in the EU.
Which EU countries do you ship to?
We provide standard and express shipping to all European Union member states. Delivery times typically range from 3 to 7 business days depending on your specific location.
Does the UGREEN NAS come with pre-installed hard drives?
Most of our NAS models are sold as 'diskless' units to allow you to choose your preferred storage capacity. However, we occasionally offer bundles that include high-performance NAS-grade hard drives.
What is your return policy for EU customers?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options like Klarna and Giropay to ensure a secure checkout experience.
How long is the warranty period for UGREEN NAS products?
All UGREEN NAS devices purchased through our EU store come with a standard 2-year limited warranty covering hardware defects and technical malfunctions.
Are customs duties included in the price?
Yes, for all orders shipped within the European Union, VAT is included in the listed price, and there are no additional customs duties to pay upon delivery.